FAQ

Q. What Software is needed to install D2R-Collect?

A. None, all you need is your personal Computer, Browser and internet connection. D2R-Collect is a SaaS web based system.

Q. How long does it take to setup my account D2R-Collect?

A. Minutes after the application process has been completed.

Q. How long does it take to learn D2R-Collect?

A. Our focus is on getting collectors productive immediately. The system is simple and easy to use. Some organizations put their Collectors online within minutes by providing them with a user ID. We also provide more detailed training to the administrative part of the system and hand hold you for the initial start up period at no additional cost. Our focus is on getting your collectors working immediately.

Q. How many people can use the system?

A. Only limited by the number of people that you have.

Q. Can my clients see their own account?

A. Not only can your clients see their accounts; you control the level and type of information that you feel is appropriate for your clients to see. In addition, your clients can enter new accounts due for collection at any time. These accounts can be worked on immediately.

Q. How much does D2R-Collect cost?

A. You can sign up with D2R-Collect for as low as $83/user/month, all included, no hidden fees, and take advantage of multi-user and term discounts.

Q. Can I use the system from anywhere, anytime?

A. Yes, you may access the system from anywhere anytime around the world. We can also restrict account access by location and device.

Q. Are there cost for upgrades?

A. None, you get the benefits of all new upgrades and updates at no additional cost to you.

Q. How about system interruptions? What is the down time?

A. You will not even know that the system will be down. We have sophisticated mechanism for high system up time. D2R-Collect is upgraded on a consistent basis with zero down time.

Q. Can I add the customer login on my website? Can my clients access their accounts through my website?

A. Absolutely! We encourage our users to set their clients up with a Client Portal. That way your clients are able to sign into their own accounts and submit new accounts to you.

Q. How easily can D2R-Collect integrate with my website?

A. It is a simple plugin with a few lines of code. your own people can do it; and we too are glad to help them or do it for them. To integrate D2R-Collect with your website you will use our plugin. If you need assistance, we are always happy to help!

Q. How long does it take to learn D2R-Collect?

A. Our focus is on getting collectors productive immediately. The system is simple and easy to use. Some organizations put their Collectors online within minutes by providing them with a user ID. We also provide more detailed training to the administrative part of the system and hand hold you for the initial start up period at no additional cost. The system itself contains various short, easy to understand training videos.