Dealing With hostile debtors is a problem that most companies have to deal with at some point. Getting debtors to pay on time is difficult. Having to deal with those who make threats can be even more challenging. The following tips can empower you to deal with them and increase the chances of getting your money back.
Ensure that you are Contacting the Right Person
The process of trying to collect your debt can be challenging. In the confusion, you may end up contacting the wrong person. If one feels that what you are asking is out of their control, they may become hostile towards you. Always check to ensure that you are speaking to the right person in the debtor’s company.
Don’t Lose Your Cool
Maintain a formal and professional tone even when the debtor is being rude or hostile. You are unlikely to get any results if you trade rude words with them. Actually, maintaining a professional tone lets the debtor know that you are serious and that their threats do not intimidate you.
Be Firm
Let the debtor know that their threats will not work. Be firm and direct whenever you speak to them. If the debtor knows that you are not relenting, then they are likely to stop with the threats and make payments
Ask Questions
Asking your debtor questions and pushing for answers makes them feel like they can explain their situation rather than issuing threats. Ask why they haven’t paid yet and what they are doing about it. Keep track of the answers they give and remind them every time you make a follow-up call. The stress of having to keep up with their stories may prompt them to pay.
Don’t Let them Divert You
If a debtor is threatening you, then they are probably trying to divert you from the topic. Some of them may try to discuss their personal issues. Be focused on the topic and avoid diversions.
Seek Legal Help
If all your attempts to get your money back have failed, you should seek legal help. You may also see legal help if you fear for your safety. Always warn debtors before taking them to court. The threat may be enough to make them pay up.
Do not let hostile debtors lead your business to losses. You can get your money back even when dealing with debtors with a bad attitude.